1/32 carving bits available anymore?

[dickcash]

Did the 1/32 carving bits go away?

Under the SHOP link in the CW store I can't find any mention of it.

It is in a set of bits for $400. The part number of the bit is BCR03125P

Under the PRODUCTS link under BITS there is a description and a BUY NOW link that goes nowhere.

Is it discontinued? out of stock? anybody hear anything?

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[mathman]

The BUY NOW link goes to a page that says "This product is unavailable or temporary disabled."

[bergerud]

I would assume they are simply out of stock.

[lynnfrwd]

We sold out of them, but we do have more on order and will add back to the store once received.

[dickcash]

I did find that the BUY NOW link leads to a page that says:

"This product is unavailable or temporary disabled."

It doesn't say it is "temporarily" "unavailable" and I don't know what "temporary disabled" means (if anything).

That's what made me ask the original question.

Are the 1/32 carving bits available anymore?

Does anybody have any information?

[dickcash]

Thanx lynnfrwd.

we were both typing at same time. any ETA when they might be available?

[lynnfrwd]

Bits should be here end of January.

[FWMiller]

Would be nice if the website could actually distinguish between out of stock and discontinued.

[lynnfrwd]

Would be nice if the website could actually distinguish between out of stock and discontinued.

You're talking a lot of money here. Our store has customized features (licensing of e-goods), so it's not that easy to just switch to a new store. We would love to do it. Maybe one day.

We just introduced this bit and people love it so much we sold out. We are not discontinuing it.

[dickcash]

It shouldn't cost anything. Don't think you need a new e-store provider.

Just leave the product up but change the text in the item description to reflect it's temporary status. At least then the product exists as an option. We could still read about it and budget to purchase when available.
Can't be too hard to edit the text of the description.

For instance...currently the rubber traction belts seem unavailable.
When trying to buy one we get this

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Like they don't exist.

obviously they are out of stock but I only know that from reading the forum discussions.

If you can't give us the part right now at least let us look at a picture of it with the specifications and price while we wait.

No cost and improved customer satisfaction.

[DianMayfield]

I would like the opportunity to purchase an item, even if the text says "out of stock until appox Jan 30". That way I can get in line for the arrivals, and you know how many back orders you have and you might end up ordering more before the current order arrives :)

[lynnfrwd]

It shouldn't cost anything. Don't think you need a new e-store provider.

Just leave the product up but change the text in the item description to reflect it's temporary status. At least then the product exists as an option. We could still read about it and budget to purchase when available.
Can't be too hard to edit the text of the description.

For instance...currently the rubber traction belts seem unavailable.
When trying to buy one we get this

79345

Like they don't exist.

obviously they are out of stock but I only know that from reading the forum discussions.

If you can't give us the part right now at least let us look at a picture of it with the specifications and price while we wait.

No cost and improved customer satisfaction.

Except for the customers that are not satisfied, because they will order them anyway and then get upset that their credit card was charged, but product not delivered. It's a "no win" situation which ever way we do it. Yes, we can and have edited the description before. We have done it both ways and there is always someone that is not happy...

[lynnfrwd]

I would like the opportunity to purchase an item, even if the text says "out of stock until appox Jan 30". That way I can get in line for the arrivals, and you know how many back orders you have and you might end up ordering more before the current order arrives :)


We will have plenty when they arrive. It is not a partial shipment.

[DianMayfield]

I was actually thinking more generally, not just the bit. I think there was a period last year when brushes were out of stock several times, and I think that the demand wasn't being tracked well enough to keep the stock level up. If you were able to order under a "back order" status, it would allow LHR to monitor that demand.


Just a thought :) 20 years of retail and 30 years of inventory management speaking here.

[lynnfrwd]

I was actually thinking more generally, not just the bit. I think there was a period last year when brushes were out of stock several times, and I think that the demand wasn't being tracked well enough to keep the stock level up. If you were able to order under a "back order" status, it would allow LHR to monitor that demand.


Just a thought :) 20 years of retail and 30 years of inventory management speaking here.

I very much agree that we need better tracking of inventory. The other issue was the old manufacturer's ability to deliver. :(