Help - Have to Re-Install Designer and All Other Software

[SharonB]

I should know this but don't.... due to a computer update the Designer Program will not work on my laptop computer. After deleting Designer 3 where do I go to re-download Designer 3 and all my upgrades?

If I go to CW main website and click on Designer 3, for downloading, will I be given the opportunity to indicate this is a re-download or is there another method to re-install all the software. I know how to retrieve patterns but just not sure about doing all the original software.

[bergerud]

I think you just go to: http://www.carvewright.com/update3/

and download the installer. Run it and install Designer 3. I do not think you would even have to update the licenses unless the computer id has changed. Try that first.

[SharonB]

Thank you for the information. Will try it tomorrow. I'm just glad I have it on two computers so I can still play.

[lynnfrwd]

INSTALLATION OF LATEST VERSION


If you have an old disk of the Project Designer Software, throw it in the trash
If you installed software from an old disk or if you were running version 1.182 or older, go into your control panel and remove the CarveWright installation
Download the correct version of Project Designer:

· Project Designer BASIC - http://www.carvewright.com/updates/
· Project Designer PRO 3 v3.xxx - http://www.carvewright.com/update3/
· Any older Project Designer Version - http://www.carvewright.com/designer-archive/


Ignore any security warnings. Since Microsoft & other security software applications have never heard of CarveWright, you may get security warnings that we are not safe; select to Allow or Continue anyway.
You will be given the option to RUN or SAVE (OPEN IN FOLDER)

Windows Vista, 7, 8, 8.1 or 10 operating systems:
Do Not select Run & go to step 6
Windows XP operating systems:
Click Run & go to step 9
Mac operating systems:
Follow the Mac Installation Instructions (page 7 - http://www.carvewright.com/assets/service/Software_instructions/Designer_Software_Quick_Start_Guide.pdf) Make sure you put the file in the Applications folder. Also, newer MAC versions will need to reinstall x11 and turn off AppNap.


Save the file into your Downloads folder or somewhere that you can find it; or click Open in Folder
Find the Application file that you just downloaded or opened in a folder that is named “Designer_#_###” (last number will change with each update)
Right-Click on it and select "Run As Administrator" from the menu to install
Follow the installation wizard. Do not change the location of where it is putting your software.
Unselect and/or disregard the “Read Me” file instructions


REGISTRATION OF PROJECT DESIGNER



After installed, you will need to register the software to your existing Customer Account (You must have licenses available. If you don't call or email us and tell us what computer to deactivate by the "description" you gave to your computer.)
Find the Project Designer Icon on your Desktop

Windows Vista, 7, 8, 8.1 or 10 operating systems:
Right-click on the icon and select RUN AS ADMINISTRATOR
Windows XP operating systems:
Double-click to open


If you have the option to CONTINUE WITHOUT ACTIVATION, you can select that and go to HELP > MANAGE LICENSES > UPDATE LICENSES.
If you are an educator, click USE EDUCATOR LICENSES, so that multiple users can log in with different usernames & passwords,
Then select register ONLINE and the option that says "I Already Have A CarveWright Customer Account"
You will need to know your Customer Account username & password to register
Your Customer Account password can be reset, if you cannot remember it. You must know your username & email address. Call LHR, if you do not know it. DO NOT try to create a New Customer Account as your machine serial number is already registered to YOU and that is where any other licenses that you have are registered
You will be given an opportunity to click on a box to add any of your additional add-on, pattern, collection or project licenses. Make sure you scroll down and get them all.

RE-DOWNLOADING LICENSED PATTERNS & PROJECTS


Log into your Customer Account at www.carvewright.com (http://www.carvewright.com/) under Quick Links (bottom of page)
Next to each pattern, collection and project is a download link
Double click on the ptn or mpl file to upload into Project Designer's Pattern Library
Remember projects are saved to your computer and never uploaded into your Pattern Library


NOTE: STORE ACCOUNT (where you make online purchases) & CUSTOMER ACCOUNT (where you register computers, machine & licenses) are two separate pieces of software and may have different usernames & passwords.
NOTE: Windows Vista, 7, 8, 8.1 & 10 users may want to right-click on your Project Designer Software icon > go to PROPERTIES > then ADVANCED PROPERTIES (may be named something similar) and find the option to ALWAYS RUN THIS APPLICATION AS ADMINISTRATOR.

Call us at 713-473-6572, if you still need assistance.

CarveWright Customer Service

[lynnfrwd]

I think you just go to: http://www.carvewright.com/update3/

and download the installer. Run it and install Designer 3. I do not think you would even have to update the licenses unless the computer id has changed. Try that first.

Most of the time, you DO NOT need to reinstall it. You only need to RE-REGISTER it. You do have to have licenses available.

Updating the operating system changes your computer ID almost every time. Running some virus scan software, may also, change your computer ID.

[bergerud]

I have never had the ID change, but you would know. In this case, she already removed Designer.

[lynnfrwd]

After deleting Designer 3 where do I go to re-download Designer 3 and all my upgrades?

If you haven't deleted Designer 3, don't. You don't want to unnecessarily have to re-download patterns & collection. Plus, if your Favorites aren't saved in a .ptn file format somewhere on your computer (DO NOT SAVE IN YOUR DESIGNER PROGRAM FILES FOLDER!), you will lose them when you remove the current installation.

[SharonB]

Thank you for all the information. I deleted Designer 3, re-installed Designer 3 and still having problems. Have decided now that it might be Windows, as I can download the program but when trying to install I'm now getting the following "SQL no such cable WORL" warning and can't get any farther. This particular lap top has Windows 8 installed on it. Will work on the problem the next day or so. I might be back later for more advice.

I'm not to worried about the patterns as I can re-download most of the ones that was stored on this particular computer.

Connie... thank you for the information, that was the information I was looking for and could not find. I have it printed now and will save it.