RC Woodworks
03-14-2007, 12:39 PM
I recently found myself in trouble for telling others what I have learned about Sears warranty. To avoid any more trouble I am not looking for an argument from other members!
I passed on what I was told by my local Sears owner about working on your own machine and how it can void the warranty. He also told me the Sears repair tech are trained to repair the CC. And lastly if the machine is used commercially it will void the warranty.
I live in Northern Ca, so I am not sure if Sears is slowly training their techs to repair the CC and it will be a matter of time until all techs will be trained? I do know I thought I should pass this info on.
Where I found myself getting in trouble was when I expressed a dissapointment in the first 2 machines I used and needed to return. The first being a series of problems which I did send the the unit to CW. Then on the advice of a CW tech I exchanged it for a new one. Then the second one was 2 fold a time issue and how the CW tech handled the problem.
In my opinon the real issue was talking negative about the machine and about 1 CW tech. Not insulting other members besides the moderator who gave me the forum violation. I really can't see telling others about what I learned and having a couple members express their opinions about Sears an insult. Maybe it was I took it as they didn't believe me and I told them to check for themself?
I attempted to PM the moderator about the issue and he made it very clear what the real issue was. He took it I spoke negative about the CC and the company. I have seen his post with other members, matter of fact it was ok to insult the member by posting a cloud formation that looked like it was giving the bird.
He told me he has had his machine for over a year without any problems. As forth to the Sears warranties issues he spoke to CW owner Chris about it and it was not true....End of discussion.....
I can't see how a moderator can be bias when they are personal friends with the owner and have not experienced any problems like many of have? I just wanted to share this information because it does effects us all.
I used my 3rd machine yesterday without any problems. It even sounded different! I am very impressed with what the CC can do. That is why I bought it! Like many of you I use it commercially making signs. Until this machine came out I longed to buy a CNC machine but could not afford the price. I have been hand routing my signs for years now and having this machine is a great help and has let me make signs that would have been difficult to make by hand.
I have no problem with CW or the personal. Sears has many problems so I want to make sure I am following their rules. I know for now and this may true always we can have CW take care of any warranty issues. The more Sears sales the CC and train their tech the less the manufacture will be involved. We all paid a lot for the CC, but a small price for what it can do!
PS. My intent is not to offend anyone, if I have offended anyone past, present or future I appologizes. I need to add when I said using the CC commercially will void the warranty. That is Sears policy and not CW, I asked CW about commercial use and Chris Rawls told me it does not have the speed of Commercial CNC units. However can be used for 6 hours straight but will need time to cool down for continue use
I passed on what I was told by my local Sears owner about working on your own machine and how it can void the warranty. He also told me the Sears repair tech are trained to repair the CC. And lastly if the machine is used commercially it will void the warranty.
I live in Northern Ca, so I am not sure if Sears is slowly training their techs to repair the CC and it will be a matter of time until all techs will be trained? I do know I thought I should pass this info on.
Where I found myself getting in trouble was when I expressed a dissapointment in the first 2 machines I used and needed to return. The first being a series of problems which I did send the the unit to CW. Then on the advice of a CW tech I exchanged it for a new one. Then the second one was 2 fold a time issue and how the CW tech handled the problem.
In my opinon the real issue was talking negative about the machine and about 1 CW tech. Not insulting other members besides the moderator who gave me the forum violation. I really can't see telling others about what I learned and having a couple members express their opinions about Sears an insult. Maybe it was I took it as they didn't believe me and I told them to check for themself?
I attempted to PM the moderator about the issue and he made it very clear what the real issue was. He took it I spoke negative about the CC and the company. I have seen his post with other members, matter of fact it was ok to insult the member by posting a cloud formation that looked like it was giving the bird.
He told me he has had his machine for over a year without any problems. As forth to the Sears warranties issues he spoke to CW owner Chris about it and it was not true....End of discussion.....
I can't see how a moderator can be bias when they are personal friends with the owner and have not experienced any problems like many of have? I just wanted to share this information because it does effects us all.
I used my 3rd machine yesterday without any problems. It even sounded different! I am very impressed with what the CC can do. That is why I bought it! Like many of you I use it commercially making signs. Until this machine came out I longed to buy a CNC machine but could not afford the price. I have been hand routing my signs for years now and having this machine is a great help and has let me make signs that would have been difficult to make by hand.
I have no problem with CW or the personal. Sears has many problems so I want to make sure I am following their rules. I know for now and this may true always we can have CW take care of any warranty issues. The more Sears sales the CC and train their tech the less the manufacture will be involved. We all paid a lot for the CC, but a small price for what it can do!
PS. My intent is not to offend anyone, if I have offended anyone past, present or future I appologizes. I need to add when I said using the CC commercially will void the warranty. That is Sears policy and not CW, I asked CW about commercial use and Chris Rawls told me it does not have the speed of Commercial CNC units. However can be used for 6 hours straight but will need time to cool down for continue use