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rflournoy
10-10-2014, 06:40 PM
I used my scan probe for the first time today. When I tried to download it I got a message that stated "Pattern Sculptor appears to be installed, however it failed to launch." Any ideas what might be going on? BTW, I just upgraded Designer 3.0 to 3.1 yesterday.
bergerud
10-10-2014, 07:00 PM
Pattern Sculptor is a new program to be released soon. Were you able to download the scan to the pattern editor?
bergerud
10-10-2014, 07:13 PM
I am a beta tester and I have a beta version of Sculptor installed. I uninstalled it and now I get the same error you got. Even if I try and download a scan from inside the PE, I get the same error. I think you may have to go back to Designer 3.0. It looks like you discovered a bug, at the worst time, on a Friday night.
bergerud
10-10-2014, 07:32 PM
Did you flash the card with the 3.100 firmware?
rflournoy
10-10-2014, 08:06 PM
I did flash the card to the 3.1 firmware. I'll see if I can go back to 3.0 Designer. thanks for the help and I'll let you know if it works.
rflournoy
10-10-2014, 08:24 PM
I opened up Designer 3.0 and the scan downloaded correctly even though the card is flashed with the newest firmware. It must be a problem with D 3.0.
ridgecrest
10-10-2014, 08:34 PM
Yesterday, I installed the 3.1 release of Designer and today I received my pattern editor license which I immediately installed. When I double clicked on one of my patterns I got "Error: Pattern Sculptor seems to be installed, however, it failed to launch." I called support and after a few minutes of them trying some things they said that they are getting the same error. I was told to right click on the pattern and select Open in Pattern Editor as a work around until they address this issue.
bergerud
10-10-2014, 09:08 PM
Do you see "Open in Pattern Sculptor" in the drop down menu when you right click on a pattern in your favorites?
ridgecrest
10-10-2014, 09:17 PM
When I right click on a pattern, I see 5 options: Delete, Rename, Export, Open in Pattern Editor, Open in Pattern Sculptor.

Reid
bergerud
10-10-2014, 09:22 PM
Thank you. I have the same after uninstalling the Sculptor but I could not be sure it was not just "left behind" after the uninstall.

I think you should just stay with 3.000 until this gets fixed.

Edit: Sorry I meant for rflournoy with the scans to stay with 3.000.