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View Full Version : Great customer service


atldal
03-17-2014, 08:30 PM
I just wanted to pass along my experience with Carvewright. I posted recently that I was having an issue with the new Carvewright CX shocking me. I posted it on the board and got several helpful responses. Today, I received a call from Carvewright checking on my issue. I can't say enough about how that impressed me. Not too many companies go out of their way to contact a customer unsolicited attempting to solve an issue posted on a board.

Thanks for caring about customer's issues.

Shane
Dale
03-17-2014, 08:45 PM
That's nice to hear. Did you get the problem fixed yet?
aokweld101
03-17-2014, 10:54 PM
They are a great staff never once have I had a problem with them.
henry1
03-18-2014, 04:43 AM
They are a great staff never once have I had a problem with them.
Same here They are a great staff
atldal
03-18-2014, 06:27 PM
That's nice to hear. Did you get the problem fixed yet?

The problem seemed to go away on its own.
SteveNelson46
03-18-2014, 06:58 PM
My experiences with the technical support team have always been great. They are always professional, courteous, and knowledgeable even though I have, at times, vented some frustrations while talking to them.
cestout
03-18-2014, 07:22 PM
Me too, and they are friendly.
Clint
Proctorw
03-19-2014, 08:27 AM
I agree. When I talk to the folks about this machine versus some others, I told them initially before I knew any better, I was interested because of price. Then Joe did a great sales job at the Fort Worth Wood Workers show last April. Now when I talk to folks about the machine, I tell them originally the price was what got me interested, but the Forum has been a big pleasant surprise along with the folks at CarveWright who are always helpful. I tell them you are buying more than the just a machine, you are buying some great support.
blhutchens
03-19-2014, 08:57 AM
I have never had anything but courteous and professional service and time I have called or e-mailed Carvewright.
ktjwilliams
03-24-2014, 11:50 AM
Never had a problem with Customer service ...
Dan-Woodman
03-25-2014, 08:33 AM
But do they charge $25.00 when you call customer service?
lynnfrwd
03-25-2014, 08:42 AM
If you are out of warranty, not a member of CarversClub and your issue requires extended troubleshooting, then, yes, we are supposed to charge an incident fee.
ktjwilliams
03-27-2014, 10:13 AM
I have never paid a fee.... If it's something short and sweet .. I would assume that if they have to get into researching a problem that there would be a fee .. Call any computer or software Co. for support and they want their fee before they even talk to ya ....



But do they charge $25.00 when you call customer service?