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atldal
03-17-2013, 08:11 PM
I started my designer software today and it said it was unregistered. This is one of two computers I currently have the software on. I tried to reregister it and it said i'm out of licenses. When I go the site it won't let me reset my registrations or let me unregister an existing computer. Any ideas?
wlkjr
03-17-2013, 08:22 PM
Don't you just love it when you can't even use the machine you bought because someone else has control?
bergerud
03-17-2013, 08:39 PM
Try to download the license file and resister using it. Otherwise you have to wait until tomorrow for LHR to open.
atldal
03-17-2013, 09:15 PM
Thanks, I tried that. I sent an email so I will wait.

Thanks,
Shane
JoeinWestMich
03-17-2013, 09:31 PM
I would suggest calling them. I had a part break and sent them two emails with attachments each a day apart, on a Monday and Tuesday. I finally called this past Thursday and found out they didn't even look at the emails. No apology. Sucks. And even with warranty parts, they get you with their $12.00 handling charge. I hope this was an aberration as I hate to think this is the regular quality of their service. So again, call them or else you may be waiting longer than expected.
eelamb
03-17-2013, 09:36 PM
Shane, call LHR on Monday. They will remove the license on the PC you can not get registered. Then you can register it again.
lynnfrwd
03-17-2013, 09:52 PM
Call us tomorrow and tell us which computer to deactivate. 713-743-6572.


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lynnfrwd
03-17-2013, 09:54 PM
Running a security update will cause you to need to reregister because it changes your computer id.


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lynnfrwd
03-17-2013, 09:55 PM
So will an OS upgrade.


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atldal
03-17-2013, 10:54 PM
Thanks, will do.
atldal
03-18-2013, 08:17 PM
I got an email early this morning. Thanks for all the help
lynnfrwd
03-18-2013, 08:52 PM
Glad your good now.


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dcalvin4
03-18-2013, 09:22 PM
Puter gave up and i had to have a clean sweep an erase the hardrive reinstall the cw now i have two sets of basic designs in the patterns that came with designer Also i dont have the ability to extract patterns the icon never lights up
denny