lostparts
01-30-2013, 11:38 AM
I just thought I would post a brief overview of my carvewright experance.
I activated my machine 1/17/2013. I had a stuck compression roller, after a number of call's to CS and an emailing, I tried to trouble shoot it using the fourms. Take the side off and move sensor wire untill you get a click from the roller. (nothing like taking apart a brand new machine!)
Them getting board sensor error, more calls to tech support tried masking tape, duct tape, frog tape, and anything else I could find on a board only getting a 14 on the diagnostics's for the sensor. I called thinking last straw monday the 28th the tech guy told me the sensor was dead he had to get approval to replace it but it should be no trouble at all, ( I got a one year warranty) he would call me back that day and let me know when it would ship.
After not hereing back from the I called again today ( the 30th!!?), asked for a manager from the start, got to speak to a very nice lady and told here what was happening thus far. I had 11 phone calls to tech support, 4 emails and still a nonworking machine. After a brief talk she again told me she had to get someone in a tech department to approve it, and than I would have to pay for shipping.
This machine has not even cut a board at all. They want me to take parts of it off, and replace them with new and then pay for shipping???? I told her plainly if they expected me to pay for shipping on something I haven't got to use that I would wheel my machine outside my shop Charge the purchase back to them with my credit card, and they could come by and pick it up anytime they wanted to do so.
Sorry to vent very frustrated my CS exp has not been good. When do you know that you have had enough.
I activated my machine 1/17/2013. I had a stuck compression roller, after a number of call's to CS and an emailing, I tried to trouble shoot it using the fourms. Take the side off and move sensor wire untill you get a click from the roller. (nothing like taking apart a brand new machine!)
Them getting board sensor error, more calls to tech support tried masking tape, duct tape, frog tape, and anything else I could find on a board only getting a 14 on the diagnostics's for the sensor. I called thinking last straw monday the 28th the tech guy told me the sensor was dead he had to get approval to replace it but it should be no trouble at all, ( I got a one year warranty) he would call me back that day and let me know when it would ship.
After not hereing back from the I called again today ( the 30th!!?), asked for a manager from the start, got to speak to a very nice lady and told here what was happening thus far. I had 11 phone calls to tech support, 4 emails and still a nonworking machine. After a brief talk she again told me she had to get someone in a tech department to approve it, and than I would have to pay for shipping.
This machine has not even cut a board at all. They want me to take parts of it off, and replace them with new and then pay for shipping???? I told her plainly if they expected me to pay for shipping on something I haven't got to use that I would wheel my machine outside my shop Charge the purchase back to them with my credit card, and they could come by and pick it up anytime they wanted to do so.
Sorry to vent very frustrated my CS exp has not been good. When do you know that you have had enough.