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BobC33
02-02-2007, 06:31 PM
I gather by reading the forums that you somehow work for carvewright. Well maybe you can help me and some others possibly that are having these software crashes. I have included a small video of the problem I am having and am looking for some answers as to where to look for my problem. Also are all the designer files under just the carvewright software or are there some hidden files that I could check but don't see?
Any help would be appreciated since I want to get back to carving being I have only had my machine two weeks (19 hours on it so far) and it works great so far.

GIZMO1D1
02-02-2007, 06:38 PM
im getting the same thing all the time!!

i just put my toy away and sit here everynite reading.... hoping to find an answer myself..

glad im not alone..

that was kinda neat how ya made that video

BoardSilly
02-02-2007, 07:12 PM
What other applications were open, or just previously opened, on your PC?

BobC33
02-02-2007, 07:15 PM
What other applications were open, or just previously opened, on your PC?

None, just the designer program.....I have 2 gb ram, 3.2 gz so I have plenty of resources I do video dvds and that takes alot of resources but this carvewright program isn't that demanding but there is a glitch somewheres that I just can pinpoint.

GIZMO1D1
02-02-2007, 07:18 PM
me... nothing was running but the cw// nothing has changed as far as since ive added the cw program,,

mine crashes even when resizing a patteren,,/ or tryn do do mostly anything/ flipping/board size ect...but mostly when editing a patteren..

BobC33
02-02-2007, 07:28 PM
Enclosed is a file from the directory that details the errors I am getting. Hope this helps the software guru's out there. By the way where is the favorites file hidden or called that all the user ptn's are kept in?

Cliff
02-02-2007, 11:05 PM
Do a search for favorites.mpn.

Couple of questions; what graphics program were used in the creation of the images that crash on import and what format were they saves as. The (out) file showed it encountered end-of-file errors and a format conflict.
Have you tried simple GIF images or some that can be found in this forum?

BoardSilly
02-03-2007, 12:02 AM
What I have found so far in my attempts to forcibly reproduce the gui.exe crash are this:

1. If I have a 3D graphics program loaded either during or before the Designer software, and load a complex drawing, I can get Designer to crash.

2. If I have any other graphics handling Windows program open before or during Designer open, I can load a large complex design in Designer and force a crash.

What I am seeing is indicative of a memory segmentation fault caused by a memory allocation that is not being properly released, or shared. It is most prevelant on XP with SP2 loaded. There have been issues, with users not even using this software, of memory stack corruption caused by Windows IE7. IE7 seems to increase the likelyhood of this. Having dealt with Windows since its first days as Windows 1.0, I can tell you that it does not "play nice" with the memory heap. If you are running on a PC with a motherboard that has to allocate a portion of memory for video caching, the fault is very easy to reproduce. You can try to increase the cache size for resolution processing and see if that helps. I have one system with only 512mb of memory that NEVER will crash running Designer, and other systems that will crash whenever I want them to that have 1.5gb of memory and fast SCSI drives on them. It is looking more and more like a Windows segmentation fault... but I'm not ready to rule out a C++ coding error. Since the software is copyrighted, I have not reverse compiled it yet to see how they are handling memory allocation.

Jon Jantz
02-03-2007, 12:28 AM
BoardSilly...

One thing you may could check is your video card... you might specify in your posts exactly which model of vid card you're running and see if anyone else is having problems with the same hardware...

The reason I suggest this... in my screen recording software, it recommends disabling the 'video acceleration' on my graphics card to get smoother recordings, but when I do, Designer does not like it at all. It acts flaky, will not open the library and eventually crashes out every time... I turn my vid accell back on and it works flawlessly.

That tells me it has problems with certain video settings, which may mean that it doesn't handle certain video cards well...

Just an idea of something to check.

BoardSilly
02-03-2007, 01:04 AM
I have been testing it on several systems, NVidia, Intel video, ATI, Radeon, and some generic PCI and AGP video installed. I'd be interested to know if any Mac users are having issues ( sad Mac etc ) with the Mac version. I don't remember, but is there a Linux version of the software yet?

ChipMonk
02-03-2007, 02:36 AM
Interesting. I wonder if the people that are having problems would reboot their machines and then run Designer to see if the Designer would crash. I'm thinking that people are running IE(?) to check the forum board then they run Designer and it crashes. Rebooting should give a fresh start. From BoardSilly's investigation it would appear that it could be a program that was run before running Designer even if that program is not running at the time Designer is run. It could also be a recent Windoze automatic update causing it and people just think their machine has not changed when in fact it was secrectly changed by Windoze. I got a machine at work that has done something like that with OE with one of the Windoze updates. If it is an update then it could be narrowed down by removing them one at a time until the guilty one is found.

Jeff_Birt
02-03-2007, 08:54 AM
Has anyone sent the stack trace to CW after a crash? It might also be fruitful to do a bit of searching on problems that cause Open-GL to crash (graphics system that Designer uses). I do think it's great you guys are putting all this effort into diagnosing the problem.

As a side note: Windows does not do 'secret' updates. Automatic updates are completly configurable. I have mine set to notify, you can also set it to download but not automatically install. At your workplace your IT department may 'push' updates to your machine (ours does). That is the doing of your workplace not Windows.

pkunk
02-03-2007, 10:04 AM
I have been testing it on several systems, NVidia, Intel video, ATI, Radeon, and some generic PCI and AGP video installed. I'd be interested to know if any Mac users are having issues ( sad Mac etc ) with the Mac version. I don't remember, but is there a Linux version of the software yet?
Mac Intel running 10.4.8 w/ 2 gigs ram and no problems.

BoardSilly
02-03-2007, 01:30 PM
Interesting about the Mac. Windows and Mac's handle file I/O and memory allocation quite differently. Keep in mind that even if you have 2gb of ram in a PC (not a Mac) that the underlaying OS is still based on the old 640k memory model. I think I'll play around with the cache size and the hardware acceleration settings under Edit -> Preferences and see if it makes much difference.

BobC33
02-03-2007, 05:37 PM
I run two sometimes four programs at the same time with no problems so I don't see how this designer program crashes when I do certain things. I have tried setting the preferences but it still crashes. I have removed it and downloaded it again same problem. It is a glitch when opening certain projects I have saved once and cannot open them now or when I go to save an umage file (bmp of gif) to my favorites as a ptn file it crashes before converting. With al that said are there any programmers from carvewright on the forum who can tell me what is going on. I have even loaded the program to my other computer that I use for my survellience cameras and it does the same thing so two different computers there is a glitch with the program. :twisted: :twisted: :?: :?:

Cliff
02-03-2007, 09:29 PM
What software is common on both computers and can you post one of the files that crashes in its raw form before importing it into CW.

BobC33
02-03-2007, 09:48 PM
What software is common on both computers and can you post one of the files that crashes in its raw form before importing it into CW.

The only common stuff on both computers is windows and here is a small file that when I try to import it into my favorites it crashes along with anything I try to import. Try it it will work for you but it won't for me..go figure......

Cliff
02-03-2007, 10:05 PM
2gigs ram, Intel 3.2 Hyperthreaded processor, Intel motherboard, and ATI 9800 video. I was able to capture the pic off this WEB site but it might have cleaned it up. I was looking for more of a zipped file. The pic was a color 24bit file and I believe CW works beat with 8 bit black and white upto 256 shades. I had no problems with it but it doesn't look to carve well in its present form. I keep my machine clean with programs like ccleaner which help to clean up my registry, I don't allow many TSR to run in the background. I also don't have Quick Time running on my machine. There are so many different configuration of computers and software that it is hard to account for everything

BobC33
02-03-2007, 10:05 PM
In the carvewright directory in the data directory are 3 files called basic, basic2 and surfaces.mpn...where is the stuff you save or add to the favorites. I want to delete just that file and start over and see if that is what is causing my crash but I can find no files in the carvewright dir that shows anything where the favorites are stored. Anyone out there have any ideas where these ptns are stored?

pkunk
02-03-2007, 10:10 PM
I don't know if it'll help, but on my Mac, they're in my home>library folder in a Carvewright folder. You might search for a Carvewright folder.

Cliff
02-03-2007, 10:16 PM
C drive, Documents and Settings, the current user, file name (favorites.mpn)

Jeff_Birt
02-03-2007, 10:17 PM
it's in your profile C:\Documents and Settings\username

BobC33
02-03-2007, 11:30 PM
C drive, Documents and Settings, the current user, file name (favorites.mpn)

I believe that did the trick. I had 4 items in the favorites that I could not delete or anything. Once I deleted the favorites.mpn I could not import files back without it crashing. That's the file (favorites.mpn) that I couldn't find so thanks for the input and I think I can get back to carving again. Hurray for the guys on the forum........Many thanks to all you responded...... THANK YOU!!!!!!!!!

Jeff_Birt
02-04-2007, 07:41 PM
I started having this same problem today. I was working on a previously saved file that included two copies of a pattern that I imported in Favorites. I had several crashes in a row trying to resize things. I deleted the two patterns and and was able to resize things and then add one cpoy of the same pattern back in. I've attched the version that was giving me troubles.

Has anyone had this occure when you were not using a custom pattern?

BoardSilly
02-04-2007, 07:48 PM
Bard,

Here are code locations for the gui.exe crashes. The first one is when you right click in the white space of the pattern/favorite window.

The second is a general gui.exe crash while working on a design.

#1

function: gui
004279d7 ec in al,dx
004279d8 d945f0 fld dword ptr [ebp-0x10]
004279db d84004 fadd dword ptr [eax+0x4]
004279de d95df0 fstp dword ptr [ebp-0x10]
004279e1 d945f4 fld dword ptr [ebp-0xc]
004279e4 d84008 fadd dword ptr [eax+0x8]
004279e7 d95df4 fstp dword ptr [ebp-0xc]
004279ea 85ff test edi,edi
004279ec 0f84a6000000 je gui+0x27a98 (00427a98)
004279f2 8b4508 mov eax,[ebp+0x8]
FAULT ->004279f5 668b0447 mov ax,[edi+eax*2] ds:0023:08ac5136=????
004279f9 663b4528 cmp ax,[ebp+0x28]
004279fd 0f8495000000 je gui+0x27a98 (00427a98)
00427a03 668b1c3b mov bx,[ebx+edi]
00427a07 663b5d28 cmp bx,[ebp+0x28]
00427a0b 0f8487000000 je gui+0x27a98 (00427a98)
00427a11 db45e8 fild dword ptr [ebp-0x18]
00427a14 8b4d24 mov ecx,[ebp+0x24]
00427a17 f7d9 neg ecx
00427a19 d95db0 fstp dword ptr [ebp-0x50]
00427a1c 894dfc mov [ebp-0x4],ecx


#2

function: gui
00471311 0c00 or al,0x0
00471313 55 push ebp
00471314 8bec mov ebp,esp
00471316 83ec14 sub esp,0x14
00471319 53 push ebx
0047131a 8b5d08 mov ebx,[ebp+0x8]
0047131d 56 push esi
0047131e 8bf1 mov esi,ecx
00471320 57 push edi
00471321 899e9c010000 mov [esi+0x19c],ebx
FAULT ->00471327 807b4400 cmp byte ptr [ebx+0x44],0x0 ds:0023:00000044=??
0047132b 0f85f4020000 jne gui+0x71625 (00471625)
00471331 8d45ec lea eax,[ebp-0x14]
00471334 50 push eax
00471335 8d45f0 lea eax,[ebp-0x10]
00471338 50 push eax
00471339 53 push ebx
0047133a e83efcffff call gui+0x70f7d (00470f7d)
0047133f 84c0 test al,al
00471341 0f84de020000 je gui+0x71625 (00471625)
00471347 8b45f0 mov eax,[ebp-0x10]

Since I don't have your symbols exported its the most I can give you.

KarmaJon
02-08-2007, 12:33 PM
I've had this occur before, myself.

For what it's worth, I've installed the Carvewright software at home and at work. Both times it installed Flashmanager 8 and both times it failed to register. (Flashmaneger failed to register)

I never bothered to investigate it, but if one of the components that the software relies on isn't up to snuff, it could be at the root of the problem. I think that this is why MAC users aren't having this problem, because they don't need the Flash program to do the graphics interface.

Just a thought.

Anybody else have Flashmanager fail to register?

HandTurnedMaple
02-08-2007, 01:16 PM
I figured out my crashes are from closing Designer with more than one project open. I have no solutions except close the projects before closing Designer.