Upgrading Designer

[James RS]

Ok how do I back up my files I have in Designer so as not to lose them.
I've read some people lost there favorites after upgrading, I just purchased a file but cannot
open it due to it being written on the current version

Thanks,
James R

[fwharris]

James,

Just do a copy of your favorite file to another location on your computer C:\Users\Owner\CarveWright should be the location for the file.

[James RS]

Hello,
I got that now, but I have a new problem. I downloaded the update for windows xp and installed it.
Now I cannot open designer at all

[CW-HAL9000]

I just had to reformat my hard drive and reinstall everything I downloaded designer but now I cannot activate. The link is not working on the carvewright website. It will not activate from with in designer either. I hope it is not dead all weekend. It sure seems like not enough testing was done before the new website was put up.

[lynnfrwd]

Link from designer to website doesn't work until our next update. Go to www.carvewright.com/update or bottom left link on website.


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[CW-HAL9000]

Thank you but I was able to download it from the link you gave but I can't activate it because the activation link will not work. I cannot even login to my account Because the login link is bad also.

[lynnfrwd]

Same reason. Go to www.carvewright.com. Bottom left to Customer Login.


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[CW-HAL9000]

Same reason. Go to www.carvewright.com. Bottom left to Customer Login.


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Get "fatal error the developers have been notified" when u click on customer login

[James RS]

I've uninstalled designer rebooted the computer and deleted the previous folder and re installed designer.
I get a license window for my Favorites. I clicked I do not need to license as already licensed. But still cannot open designer

EDIT: I went to my Control Panel and uninstalled the Carvewright Software rebooted.Then I reinstalled it and I still cannot open Designer
I am in serious need of getting this resolved. Any and All Help greatly appreciated.

[lynnfrwd]

Go to www.carvewright.com
Go to bottom left Quick Links - customer login
How many computers are registered?

Will Designer not open? Or does it say you need to register?

What operating system is your computer?



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[lynnfrwd]

Never mind. I see they failure to Customer Login.


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[CW-HAL9000]

Is the carvewright office going to be open tomorrow, Monday?

[lynnfrwd]

Yes. We will be open.


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[James RS]

Sorry, I've been outside all day. I am running windows XP Designer was registered along with DXF,STL,Centerline.
The only reason I tried to update was I purchased the Urn pattern from Eelamb and it was written in
the newer version. That's where I'm in a bind to get this resolved so as to carve that pattern.


Go to www.carvewright.com (http://www.carvewright.com)
Go to bottom left Quick Links - customer login
How many computers are registered?

Will Designer not open? Or does it say you need to register?

What operating system is your computer?



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[lynnfrwd]

Looks like it is working now.


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[James RS]

All set, it was my error. I didn't see the folder left with my Favorites in it.
A gentleman at CW helped me out, Thank You CW!

Jim

[James RS]

Ok I have Designer running, but it has crashed about 5 times, I tried using the STL importer and crash, DXF importer Crash.
I did not have any problem on my previous version

[CW-HAL9000]

Late Sunday the links started working on the website so I was able to get my license thank you Lynn for your help.

[fwharris]

Ok I have Designer running, but it has crashed about 5 times, I tried using the STL importer and crash, DXF importer Crash.
I did not have any problem on my previous version

James,

Take a look at the size of your favorites file. It might need to be reduces. If to large it will bog down designer..

[James RS]

That took care of it, Thanks!!!!!!!!!!!!!!!!


James,

Take a look at the size of your favorites file. It might need to be reduces. If to large it will bog down designer..

[fwharris]

That took care of it, Thanks!!!!!!!!!!!!!!!!

James,

Sure glad that was it! GET TO CARVING NOW!!