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nodwell
01-19-2007, 09:25 PM
After unpacking machine yesterday I completed several small tests with no problem. Tonight when I try to upload a design I get the following message:

gui.exe has encountered a problem and needs to close....

Any suggestions? (I have tried to reboot but no help.)

Don

nodwell
01-19-2007, 09:34 PM
Found I can upload old programs but not newly created or saved ones.

Don

swhitney
01-19-2007, 11:31 PM
I also have occasionally gotten the message "gui.exe has encountered a problem and needs to close.... "

I haven't lost anything that I know of, and am trying to recreate the problem so I can figure out what the cause is.....

I just reload the program, my design, and continue working.... remember.... frequent saves can and will save you time in the long run.

If I come up with anything, I will re-post, but it is "good" to know I am not the only one with this problem

lharnish
07-08-2007, 04:47 PM
I have also just reveived my CW and installed the software. Everytime I try to launch New Project - Carving - Pattern Tool. Then it gives this error:
gui.exe has encountered a problem and needs to close. We are sorry for the inconvenience --- then it closes.
I will try to reinstall the software and see if that helps but everything else in the software works fine.

I am running Windows XP Svc Pack 2, Pentium 4 w\2GB of ram.
I am running the latest version or the CW software and am told I need no updates.
I am not sure what version of flash I am running or if this error has to do witht he flash version but will look intop that also.

I will post if anything new comes up with this.

Thanks,

Lloyd

oldjoe
07-09-2007, 12:14 PM
I also get the same message sometimes when I would try and do an oval or circle. I just assumed that it is a problem somewhere in my laptop and not in Designer. I never saw the problem when I was using the family computer. Because I have seen it when I was working with Adobe 4 Photo. So I just save my work every step of the way just in case it happens.

Hexe SA
07-09-2007, 12:19 PM
I also get the same message sometimes when I would try and do an oval or circle. I just assumed that it is a problem somewhere in my laptop and not in Designer. I never saw the problem when I was using the family computer. Because I have seen it when I was working with Adobe 4 Photo. So I just save my work every step of the way just in case it happens.

I only got the problem if I didn't wait until windowsXP finished loading completely and I went into the designer. Patience is a virtue I know. If I let windows load completely and than go into designer I don't have the problem.

jspringertx
07-09-2007, 02:06 PM
I have received that message several times, but fortunately I could ignore it and not lose anywork. I did get the message that the disk was corrupted, but I deleted several files and the upload worked just fine.

lharnish
07-09-2007, 06:08 PM
Its still not fixed but I uninstalled and reinstalled the software and reinstalled Flash 8 and still get the same error. I am including the error in its entirety, please forgive:
(a LOT of the error still points to flash being an issue)

Error Signature
AppName: gui.exe AppVer: 0.0.0.0 ModName: atioglxx.dll
ModVer: 6.14.10.5279 Offset: 0031e9b7\
---------------------------------------------------------------------------------------------------------------------------------------------------------
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="gui.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="assistant.exe" SIZE="323584" CHECKSUM="0x72F528B8" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="02/13/2007 18:00:04" UPTO_LINK_DATE="02/13/2007 18:00:04" />
<MATCHING_FILE NAME="gui.exe" SIZE="2940928" CHECKSUM="0x17FB7AF0" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="03/07/2007 03:11:19" UPTO_LINK_DATE="03/07/2007 03:11:19" />
<MATCHING_FILE NAME="qt-mt335.dll" SIZE="4464640" CHECKSUM="0xD289CC6F" BIN_FILE_VERSION="3.3.5.1" BIN_PRODUCT_VERSION="3.3.5.0" PRODUCT_VERSION="3.3.5" FILE_DESCRIPTION="Qt" COMPANY_NAME="Trolltech AS" PRODUCT_NAME="Qt" FILE_VERSION="3,3,5,1" ORIGINAL_FILENAME="qt-mt335.dll" INTERNAL_NAME="qt-enterprise" LEGAL_COPYRIGHT="Copyright (C) 2003-2004 Trolltech" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x30023" UPTO_BIN_FILE_VERSION="3.3.5.1" UPTO_BIN_PRODUCT_VERSION="3.3.5.0" LINK_DATE="01/25/2007 17:29:59" UPTO_LINK_DATE="01/25/2007 17:29:59" />
<MATCHING_FILE NAME="docs\tutorials\hole2.exe" SIZE="1587458" CHECKSUM="0xE59E2EE0" BIN_FILE_VERSION="3.0.8.0" BIN_PRODUCT_VERSION="3.0.8.0" PRODUCT_VERSION="3, 0, 8, 0" FILE_DESCRIPTION="Shockwave Flash 3.0 r8" COMPANY_NAME="Macromedia, Inc." PRODUCT_NAME="Shockwave Flash" FILE_VERSION="3, 0, 8, 0" ORIGINAL_FILENAME="SwFlsh32.exe" INTERNAL_NAME="SwFlash" LEGAL_COPYRIGHT="Copyright (c) Macromedia, Inc. 1996-97" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.8.0" UPTO_BIN_PRODUCT_VERSION="3.0.8.0" LINK_DATE="04/21/1998 21:30:05" UPTO_LINK_DATE="04/21/1998 21:30:05" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="docs\tutorials\holetool.exe" SIZE="1587458" CHECKSUM="0xE59E2EE0" BIN_FILE_VERSION="3.0.8.0" BIN_PRODUCT_VERSION="3.0.8.0" PRODUCT_VERSION="3, 0, 8, 0" FILE_DESCRIPTION="Shockwave Flash 3.0 r8" COMPANY_NAME="Macromedia, Inc." PRODUCT_NAME="Shockwave Flash" FILE_VERSION="3, 0, 8, 0" ORIGINAL_FILENAME="SwFlsh32.exe" INTERNAL_NAME="SwFlash" LEGAL_COPYRIGHT="Copyright (c) Macromedia, Inc. 1996-97" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.8.0" UPTO_BIN_PRODUCT_VERSION="3.0.8.0" LINK_DATE="04/21/1998 21:30:05" UPTO_LINK_DATE="04/21/1998 21:30:05" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="docs\tutorials\project.exe" SIZE="11168466" CHECKSUM="0xE59E2EE0" BIN_FILE_VERSION="3.0.8.0" BIN_PRODUCT_VERSION="3.0.8.0" PRODUCT_VERSION="3, 0, 8, 0" FILE_DESCRIPTION="Shockwave Flash 3.0 r8" COMPANY_NAME="Macromedia, Inc." PRODUCT_NAME="Shockwave Flash" FILE_VERSION="3, 0, 8, 0" ORIGINAL_FILENAME="SwFlsh32.exe" INTERNAL_NAME="SwFlash" LEGAL_COPYRIGHT="Copyright (c) Macromedia, Inc. 1996-97" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.8.0" UPTO_BIN_PRODUCT_VERSION="3.0.8.0" LINK_DATE="04/21/1998 21:30:05" UPTO_LINK_DATE="04/21/1998 21:30:05" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="atioglxx.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="atioglxx.dll" SIZE="5005312" CHECKSUM="0x3C196C19" BIN_FILE_VERSION="6.14.10.5279" BIN_PRODUCT_VERSION="6.14.10.5279" PRODUCT_VERSION="6.14.10.5279" FILE_DESCRIPTION="ATI OpenGL driver" COMPANY_NAME="ATI Technologies Inc." PRODUCT_NAME="ATI OpenGL driver" FILE_VERSION="6.14.10.5279" ORIGINAL_FILENAME="atioglxx.dll" INTERNAL_NAME="atioglxx.dll" LEGAL_COPYRIGHT="Copyright (C) 1998-2002 ATI Technologies Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.14.10.5279" UPTO_BIN_PRODUCT_VERSION="6.14.10.5279" LINK_DATE="08/04/2005 03:28:39" UPTO_LINK_DATE="08/04/2005 03:28:39" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

Azbear
07-09-2007, 07:13 PM
WOW. Never learned that language. Try, uh, Reboot. Yah, that's it.

HerbO
07-09-2007, 08:41 PM
Maybe if you updated Flash and Shockwave if that would help.
Flash is at version 9 and Shockwave is at 10
Just a thought

BoardSilly
07-09-2007, 10:13 PM
(a LOT of the error still points to flash being an issue)

Error Signature
AppName: gui.exe AppVer: 0.0.0.0 ModName: atioglxx.dll
ModVer: 6.14.10.5279 Offset: 0031e9b7\


Flash is not causing this crash. It's your video driver. Specifically atioglxx.dll
There is a known issue with some versions of the ATI display driver on Windows XP. This issue will often result in a Segmentation Violation that references the module ATIOGLXX.DLL

Since Designer is a graphics intensive application it is blowing the stack when it hits the driver segmentation fault.

oldjoe
07-10-2007, 06:56 AM
Thanks Hexe SA
I will start watching for that. I have patience when it comes to everything but computers don't understand them so that is probably why. I forget they really are only as smart as the person in front of them.

lharnish
07-10-2007, 03:09 PM
Well it wasnt flash, as BoardSilly indicated, it was that the gui.exe was having a problem with a video driver file.
I have a 256 MB, PCI ATI Radeon Sapphire video card and the file "atioglxx.dll" was causing a problem somehow. I tried updating the drivers and still no good, so I renamed that file from atioglxx.dll to atioglxx.XXX and all is well, even after a reboot.
Not sure what the file does (or did) but it doesnt anymore and the vidoe card works fine in all other aspects.
Hope this helps someone else out.

Many thanks to BoardSilly!

Cheers!