cliffn
01-19-2007, 11:09 AM
Hi
Newbie here! Got my machine recently, but had been practicing in the demo software. Loaded my computer with the disk from the new machine and updated and activated it. Everything was working fine. I even carved some practice pieces. Turned out as designed. During all of this, I compiled quite a list of patterns to use in my designe in the Favorites heading under the "Pattern Tool". After creating about 20 projects, and 35 patterns, all of the sudden, my Favorites patterns disappeared. The Library patterns are still there. I tried everything I know to get them back. No Luck! I then tried to call the Carveright Help Desk. No one seemed to be able to answer. Left a message - no one called back yet. Now I have gone to the extreme and removed the software completely, and have installed it green. No Luck on getting at least a blank Favorites category back. It will not even let me create a new category.
Any thoughts will be appreciated as I have a Demo to a potential customer Saturday (tommorow)?
Thanks!
Newbie here! Got my machine recently, but had been practicing in the demo software. Loaded my computer with the disk from the new machine and updated and activated it. Everything was working fine. I even carved some practice pieces. Turned out as designed. During all of this, I compiled quite a list of patterns to use in my designe in the Favorites heading under the "Pattern Tool". After creating about 20 projects, and 35 patterns, all of the sudden, my Favorites patterns disappeared. The Library patterns are still there. I tried everything I know to get them back. No Luck! I then tried to call the Carveright Help Desk. No one seemed to be able to answer. Left a message - no one called back yet. Now I have gone to the extreme and removed the software completely, and have installed it green. No Luck on getting at least a blank Favorites category back. It will not even let me create a new category.
Any thoughts will be appreciated as I have a Demo to a potential customer Saturday (tommorow)?
Thanks!