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View Full Version : What the heck, no Saturday support any more?


toothpicks
08-15-2009, 01:02 PM
I searched, but found no clues. When did they stop phone support on Saturday? Is there a thread about this somewhere?
jab73180
08-15-2009, 01:32 PM
no suprise with the economy
AskBud
08-15-2009, 01:53 PM
LHR Technologies, Inc.
4930 Allen Genoa Road, Suite D
Pasadena, TX 77504
Phone: (713) 473-6572

Hardware Support
9AM - 6PM CST, Mon - Fri
Option 4
support@carvewright.com
Software Support
9AM - 6PM CST, Mon - Fri
Option 3
software@carvewright.com
Sales
9AM - 6PM CST, Mon - Fri
Option 2
sales@carvewright.com
mav36
08-15-2009, 04:00 PM
I was told come winter that they will be back on Saturday's.
fwharris
08-15-2009, 04:11 PM
I was told come winter that they will be back on Saturday's.

I bet Mondays and Tuesdays will be a B>>>> to get a call through!!!
Steven Alford
08-15-2009, 05:40 PM
I was told come winter that they will be back on Saturday's.

Why would you do tech support on a Saturday in the Winter instead of the Summer?? There is way more carving being done in the Summer.
Woodhacker
08-15-2009, 06:31 PM
Depends on where ya live!!! Down here in the DEEP south we carve all year around.

Richard
mav36
08-15-2009, 07:23 PM
I thought the same thing. Waited to call on a Sat about month and a half ag., no one answered, called on a monday and asked them about it. Said it was to let employee's do stuff in the summer with the family and stuff. and I asked if they would be back on Saturdays in winter and he said yes.

But I can understand would you want to stuck in a building on a bright sunny day or with the family?
want2b
08-15-2009, 08:33 PM
My hope is, it's hot in Texas during the summer, can save a lot on the A/C off if nobody there. Am hoping they have found the number of calls down so needing less support vs just cutting it. If less calls it would mean the product is holding up better, just cutting it out would mean economics forced less techs and that cut out available weekend help. I'm hoping the first, but time will tell.
Rick H.
Digitalwoodshop
08-16-2009, 10:26 AM
Darn that ROCK.... Cutting down on Vibration Failures resulting in less calls on a Saturday resulting in a cut in the Saturday Tech hours.... Darn that ROCK making the machine MORE RELIABLE..... DARN..... BAD ROCK....!!!!:D

How many wanting to call on a Saturday are still QC users?:mrgreen:



AL