PCW
07-08-2009, 10:21 AM
LHR,
I want to be the first to tip my hat to you for listening to the user's and acting on their requests. I for one don't feel as if we are talking to deaf ears and have regained some of my trust in the company. Way to go.
Call Center Support (http://forum.carvewright.com/showthread.php?t=11994)
Edit:
I still don't understand why LHR does not put the support documents/manuals/repair PDF's on their website where it can be reached from their support link on their website. They still want you to log-in to your user's account to get the secret files. Seem like the newer users are the ones that need documentation most and they are not going to know how to find them. Like who is going to use them other than someone that owns a CW/CC machine. Still don't think they get the concept all the way but at least they are showing improvement.
I want to be the first to tip my hat to you for listening to the user's and acting on their requests. I for one don't feel as if we are talking to deaf ears and have regained some of my trust in the company. Way to go.
Call Center Support (http://forum.carvewright.com/showthread.php?t=11994)
Edit:
I still don't understand why LHR does not put the support documents/manuals/repair PDF's on their website where it can be reached from their support link on their website. They still want you to log-in to your user's account to get the secret files. Seem like the newer users are the ones that need documentation most and they are not going to know how to find them. Like who is going to use them other than someone that owns a CW/CC machine. Still don't think they get the concept all the way but at least they are showing improvement.