It has come to our attention that some machines in the first shipment to Sears were shipped with the wrong firmware on the memory card. This is indicated by the following menu prompt:
MWM Test Menu
1) All Tests
If you see this message, power off the machine and take your memory card to your computer. Insert the memory card into the memory card programmer, and ensure that the programmer is connected to a USB port on your computer. Open up the CarveWright Designer software, and select the "Flash Manager" option from the File menu. The Designer will check the firmware and should offer to update it. Allow the update.
Now when you run the machine, you should see the following prompt:
CarveWright Main Menu
1) Project Menu
If you saw the "MWM Test Menu" display, and ran any of the options prior to updating your firmware, the machine calibration may have been lost. An easy way to verify that your calibration is valid is to check the machine serial number in the software. To do this, press the 0 key(zero for the Options Menu) and then the 4 key (for Show Serial Number option). The serial number displayed should match the barcoded serial number found next to the power cord on the base of the machine. If it says invalid or is different, please contact us for instructions on how to resolve this problem. We will need the serial number from the label on your machine and an email address.
As always, if you have any problems please contact us:
Phone: (713)473-6572
Email: support@carvewright.com