Hello- I am MAJ Tom Bourne and I teach at Louisa County HS. We bought our Carvewright in 09, and had some issues with shipping damage. Carvewright sent us a new on the following year after it was misplaced. Then there was an issue with the power supply which I ordered another one, (wasn't the problem) then the earthquake hit us and our machine was stuck in storage for 4 years. Finally we have it back, fixed by Carvewright and it is finally working. The problem that I am having (among others since now Carvewright is telling me I did not get the full software that does 3d printing) is every time I put a picture from the internet and upload it and try to carve it, I get a box carved out as well. In other words, not only is the outline of an apple cut, but a square the size of the picture is cut out too, like the carvewright is cutting out the imaginary zone that the picture occupies. Does anyone know how I can get this fixed? I am using the smallest bit I have (1/16th) but it always cuts so deep that I end up with getting a lot of pullout or breaking pieces because it tends to cut too deep. Any support you could offer would be greatly appreciated. I know that this machine can do remarkable things if I could just get the settings right. Thank you in advance.
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