Unable to use software, Wants me to register all over again. Any ideas?

[Roy Fleshman]

I booted up the PC this morning, the same one I have all my software installed on. I went to launch Designer 3 software and it asked me to register, etc using all the prompts. I tried every combination except new user. This includes registering the PC and adding license. Evidently I do not have a license available. I am out of town, so I don't have access to my Carvewright to find the license code they want. This is very frustrating because I have limited down time and like to work on projects off line. Is this a glitch? IS it a regular problem? I know I will have the answers tomorrow from Carvewright and it will get fixed. But how do I stop this from happening again or what do I need to carry with me all the time to make sure I have the right information?

Thanks

[fwharris]

Roy,

Any chance your computer did some automatic updates? You can log into your customer account to get your machine ID.

[Roy Fleshman]

Yes
My computer did an automatic update. It has done this before without a problem. Maybe this is the issue. I tried to log on in the store and I don't see anything on machine ID. Is there somewhere else I need to log into? Thanks for all your help.

[Roy Fleshman]

I found the location to sign in. But I already have two licenses registered to the same computer, which is this one and no matter what I try it won't activate.

[fwharris]

You will need to call CarveWright on Monday to have them remove on of them so you can re register again.

[Roy Fleshman]

Thanks a lot for the input. I finally gave up. Not a happy camper with the amount of money I have spent. I really don't understand why this is so limiting and difficult. Time is limited and I really wanted to catch up on the new software.

[fwharris]

Feel your pain, been there done that, but the compute update is the root of the problem.

[brdad]

Every time I reboot my computer designer tells me I have to register. At first I thought it was the updates but I can reboot right now and it will do it. I just download and keep a license file on my computer and load it each time I reboot. I exchanged a few emails with support but nothing helped so I gave up for now.

[Roy Fleshman]

Called Tech Support. They had to clear my account of computers and I re-registered. Simple process.