sears parts?

[ralphhood3]

To the original post, I ordered a cover switch and harness from Sears Parts on 12/21 and it's still not shipped. Both parts list as in stock and I paid for expedited shipping. I've called 3 different times over the past 5+ weeks and each time they tell me someone will have to investigate it and then call me back and I've yet to get my parts or hear back from them.

Luckily (or unluckily) my compucarve stopped working (Z-Axis Stall) after I ordered the parts and I've been waiting for it to come back from Sears Repair since just after new years so the lack of the switch hasn't been a problem.

Sears called yesterday though and said my repair was ready to be picked up. Assuming it's actually fixed the issue it was in for, I'm interested to see if they replaced the switch as well since it was also in for "normal maintenance" and clearly they should notice the cover switch wasn't working. I guess I don't really care if they fixed the switch as long as the Z stall is fixed.

Oh, and to the other comments. Sears sent mine to the wrong facility as well (that was before I knew the store number) and 5 days later told me it was ready to be picked up. When I got there they noticed it had a note saying it had to be sent to Texas so that's where it's been for 3 weeks. Surprisingly the guy in Texas called Monday saying it was fixed and they were shipping it back and it arrived last night for me to pick up today.

Fingers crossed it works...

[want2b]

In defense of Sears repair after all the negative reports when they initially started
doing the repair on the carver, I have to give them credit. I also bought the 5 yr
extended warranty and have sent mine back twice, once a yr ago and again about
10 mon ago. I actually got a call from the tech working on it about the 'missing' section
off the lid. I explained I had cut it off to make my vacuum system work, he listened, said
it sounded like a great idea. Said he was going to replace it but realised it was a clean
cut, not a breakage issue so he called. They did screw up and send it to the wrong repair
center the last time, I got very into it and found it was basically a training issue, the person
who accepted it from me at the repair center looked at it as an electronics and sent it to
the center for 'computer/electronics' repair vs the Tool center.
Guess that is an easy misunderstanding if you don't have any idea the carver has physical
issues. Maybe the 'Compu' part of the name steers those who no background or "Training" in
the wrong direction.
AskBud has responded to many posts noting the specific number of the repair center
that it must be sent to in the Sears network. Guess we have to babysit them and do
a doublecheck to be sure 'parttimer' doesn't send it to the wrong place.
Who knows, maybe someday???
Good luck to anybody having a problem,
Rick H

[Gerald Bennett]

Hopefully they get parts fairly quickly, I ordered a board sensor (actually 2 so I have a spare) and it shows as being processed since the 27th. According to their status note that means it should ship in 1 - 2 business days so should ship Monday.

I have been down since the clear board sensor error came up, tried cleaning the sensor but now get readings in the 50's with no board under the sensor and it thinks the board is more than an inch wider than it really is so hoping replaceing it will fix the problem

[temler]

Hopefully they get parts fairly quickly, I ordered a board sensor (actually 2 so I have a spare) and it shows as being processed since the 27th. According to their status note that means it should ship in 1 - 2 business days so should ship Monday.

I have been down since the clear board sensor error came up, tried cleaning the sensor but now get readings in the 50's with no board under the sensor and it thinks the board is more than an inch wider than it really is so hoping replaceing it will fix the problem

My parts i have ordered on the 20th, 6 of them say ordered on the 20th and being processed is on the top of the form showing what stage they are in. and on the other order the same day 4 out of 5 CC parts were back ordered with no time line as to how long. and yes all of my said in stock on the sears website. and one of the parts that just say ordered is a sensor for a spare again. and another one is the power switch, i can't believe LHR would be out of all of these items. I am going to do a lot of calling Monday and find out from sears what is going on then call LHR if Sears tells me again that it is there vendors fault which LHR so i hope to get to the bottom of this on Monday and i will let all know what i find out. Maybe LHR is just out of parts.
If i find anything out i will post tomorrow.
thanks all
Tim