New Updated Flexshaft Lub. 09/11/06

[myairplane]

Just to add my 2 cents worth to this thread.

I have the Sears CompuCarve, worked fine for about 15 hours, then I noticed my shaft was getting hot, when I took it out of the head, it actually burned my fingers! It took awhile, but I found the Liquid Wrench Chain Lube with Moly at a local "Tractor Supply Company" but not before I tried every ACE Hardware, Sears, HomeDeport, Lowes, etc..

I used a 1/2" PCV pipe, cut it to the length of my shaft minus about 1/2". Put and end cap on it and then sprayed the lube till it filled the shaft. I let it soak about 1 hour, wiped it down with a strong paper towel and reassembled.. 15 hours now and only warm!

As for support, I've given up emailign them, I've NEVER gotten a reply from support except for the usualy "we got your message" auto-generated email. I haven't tried callign but will on Monday regarding my probe problems.

Dennis

[igotwood]

Dennis,

Give them a call--I've never really tried emailing them, but I've never had any issue with getting a live voice on the fun. They're all very helpful and have been able to talk me through completely disassembling my machine and replacing the board sensor--while staying on the phone with me while I did the work.

As far as lube on the flex shaft--i've completely melted one before--was running fine and five minutes later smoking--so just keep an eye on it. I check mine every fifteen minutes--if it's anything than warm to the touch--take it out and lube it. Even if you're in the middle of a carving, just stop the machine, remove the core, replace it and continue the carving. It also doesnt hurt to stop the carving and vacuum it out if you're doing a something that takes a while.

[MetroGnome]

Originally Posted by oldtiller

what do you have to do to get support from Carve Wright. I have called, emailed and talked to Lisa and no one returns my calls......I am disappointed with the lack of customer service.

Here's the trick, if you call and get voice mail hang up and call again. The tech support staff are great at everything except (in my experience) returning calls from voice mail. I've never had anything but excellent help when I get them on the phone. I suspect that the problem is that voice mail to support is to the department and not an individual and they don't have a way of directing those calls after they get in the queue. Also, call early in their shift even if you can't be right at the machine. In my experience, once they start on a problem they are bulldogs at getting it solved.

If the number of ads I see in the woodworking mags are a good indicator their company appears to be growing fast. That comes as a mixed blessing for current owners, more customers means future upgrades, new products, etc. But customer support is always lags behind the growth curve in every company.

[elfritzer]

When I first got my machine, I had problems. Tech support was always available and very helpful. If at first you don't succeed, keep seeking! The guys down there in Teaksass are always ready to help.

[AWoodsmith]

Originally Posted by elfritzer

When I first got my machine, I had problems. Tech support was always available and very helpful. If at first you don't succeed, keep seeking! The guys down there in Teaksass are always ready to help.

I have to say, the tech support has been pretty good, I may have had some issues, but that can be more of a personality conflict.

[PCW]

I have to say also I have never had a issue with support. They are well trained and very efficient at what they do.

Quality Control is a different issue and I do not cut any slack.

Tech Support Is the best and I would love to have them working in my plant.

[Gean]

Found a Chain Lubricant by Lucas Oil Products at my local NAPA retailer that has Molybdenum Disulfide. Quart bottle for $9.55 (including tax)

Gean

[Bradleytavares]

I too have called and left messages for a return call but seldom answered in the beginning and never returned after an issue came to the forefront. Keep trying to reach them on the phone. If you get tired of spending your nickle for the time on hold, ask for their 800 number. Finally they realized the need for an 800 number. Thank you for all your help, when I could reach someone. Old Dad.

[miragese]

The first time a blew out my machine a piece of plastic came out of the machine. I looked but could not see were it would go so I took a picture of the piece and emailed the picture and what I was doing when the part came out. It was just a day or so I got a email response.